Privacy Policy

EZCART ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ezcart.co.in or make a purchase from us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Personal Information: When you place an order or create an account, we collect your name, email address, phone number, and delivery address.

Payment Information: We do not store your payment card details. Payments are processed securely through Razorpay or collected as Cash on Delivery (COD).

Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

Cookies: We use cookies to enhance your browsing experience. See our Cookie Policy for details.

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your queries and provide customer support
• Improve our website and services
• Send promotional communications (only with your consent)
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery Partners: To fulfil and deliver your orders
• Payment Processors: Razorpay, for secure payment processing
• Legal Authorities: When required by law or to protect our rights

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 3 years for accounting and legal compliance.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Address: New Delhi, Delhi, India